This refund and cancellation policy outlines how you can cancel or seek a refund for a service that you have purchased through the Platform.
Under this policy:
Cancellations will only be considered if the request is made within 24 hrs. of placing the service request.
Codenture Technologies does not accept cancellation requests for completed services. However, cancellation requests for services that have not yet been initiated may be considered within 24 hours of placing the request. The refund of the said amount will be processed within 7–10 days from the date of cancellation request approval.
Refunds will be provided only when the user establishes a genuine and valid reason for cancellation. The customer service team, after reviewing your request, will take an appropriate decision.
In case of any refunds approved by Codenture Technologies, it will take 7–10 days for the refund to be processed.